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Frequently Asked Questions


Error in transferring the transformation packages

Some customers which didnt uninstall correct can receive an Error in transferring the  transformation packages

This error appears because there is still a registery entry , before you can reinstall it is important to remove the windows registery entry.

Railtraction designed a small tool which is able to remove this entry ,use this tool only on the addons which you cannot reinstall.

Download here


Download results in a corrupt Zip file for some and not for others

There have been reported and validated instances where a downloaded Zip file will open correctly for some users, while others who download the same Zip file find that it is corrupted.

Normally, the best thing to do would be to delete Temporary Internet Files. For another solution please click here

Where do I find the readme of a RailTraction product?

The products doens't contain a readme. We are working on an online readme pro product. There are some opportunities with an online readme, such as always actual information.

Which payment methods can I use?

RailTraction provides you the most used payment methods in the world and the Netherlands. The actual payment methods are listed here.